How to close a Casumo account

How to close a Casumo account: the quick answer

Closing a Casumo account comes down to three moves: take out any money, tell Casumo you want the account closed, and get written confirmation. Casumo publishes an email address, hey@casumo.com, and UK support hours of 7:00 to 23:00, so that is the reliable route even if you can’t find a closure button in your account settings. Casumo’s safer gambling section may also offer closure or exclusion options directly; check the help centre for the current layout, because it can change.

What you ask for matters more than how you ask. A simple closure suits someone who has finished with the site or wants fewer accounts. If you’re closing because gambling is costing you more money or time than you want, ask for self-exclusion instead, because UK rules attach firm protections to it that a basic closure doesn’t carry. Our general guide on how to close a casino account explains the same choice for any UK site.

Casumo’s exact in-account options weren’t confirmed for this page, so the steps below use the published support email and UK rules. Details checked 20 October 2026.

Closing, taking a break or self-excluding at Casumo

Before you contact support, pick the option that fits your reason. The table compares the three routes as they work at UK-licensed casinos.

A time-out is a short, temporary lock: our guide to gambling time-outs covers how they differ from closure. Self-exclusion is longer and is designed to be hard to undo; see how to self-exclude. If you’re unsure, the safer gambling tools comparison sets the options side by side.

Before you close your Casumo account: money and records

Sort out your balance first. Casumo’s withdrawal policy says a withdrawal should be approved or denied within three days and paid to the account holder, where possible using the method you deposited with. It also says there is no fee on withdrawals of £10 or more but a £3 fee below £10.

Worked example with a small balance

Suppose your balance is £7. Withdrawing it costs £3, so £4 reaches you. If you’re closing because you want to stop gambling, don’t play on to push the balance over £10; losing £4 to the fee is far cheaper than another session. If you self-exclude, UK rules require the casino to return the funds in your account, so tell support you want the balance paid out as part of the closure.

Things to save before you go

• Your username and the email address on the account.
• Screenshots of your balance and recent transaction history.
• Any pending withdrawal reference, in case it hasn’t landed by the time the account closes.
• The date and time you asked for closure, and the reply confirming it.

Any money still tied to an active bonus usually isn’t withdrawable cash, so expect bonus funds to be lost on closure. Our guide to how to withdraw casino winnings explains the payout stages, and how long casino withdrawals take covers typical timings.

How to close a Casumo account step by step

1. Log in and request a withdrawal of any cash balance. Wait for it to show as approved.
2. Check your account and safer gambling settings for a closure or exclusion option. If you use it, note the confirmation message.
3. If there isn’t one, or you’d rather have a written record, email hey@casumo.com from the address registered on your account.
4. State clearly what you want: “Please close my account permanently” or “Please self-exclude me for [period] because of my gambling.”
5. Ask Casumo to confirm that you’ve been removed from all marketing by email, SMS and phone.
6. Ask for written confirmation of the closure and of any balance being returned, and keep the reply.
7. Where gambling is the reason, register with GAMSTOP as well so other GB-licensed sites are blocked too.

Casumo’s brand covers casino and sports betting, and its iOS app combines both. If you use both, ask support to confirm the closure or exclusion applies to everything under your login. Our explainer on casino account security also covers tidying up saved cards and passwords once an account is closed.

Closing a Casumo account because of gambling harm

If the reason you want to close your Casumo account is that gambling is getting out of hand, say so in your message. Under the Gambling Commission’s self-exclusion code for online operators (LCCP 3.5.3) (opens in a new tab), a licensee must refuse service to a self-excluded customer, close their accounts, return the funds held, remove them from marketing and point them to support. A basic closure request doesn’t automatically trigger all of those duties.

Self-exclusion is meant to be firm. Once in place, you shouldn’t be able to reopen the account for the chosen period, and the casino shouldn’t send you offers. The Commission’s consumer page on self-exclusion (opens in a new tab) sets out what you can expect, and our page on self-exclusion rules explains the rules in more detail.

Adding GAMSTOP when you close your Casumo account

Every online operator licensed in Great Britain has had to take part in GAMSTOP since 31 March 2020, so registering there blocks Casumo and every other GB-licensed gambling site and app at once. GAMSTOP’s own explanation of how it works (opens in a new tab) confirms the periods, that an exclusion can’t be cancelled early, and that it stays in place after expiry until you ask for it to be removed.

Registration is free and online. Our guide on how to use GAMSTOP walks through it, how long GAMSTOP lasts answers the timing questions, and the GAMSTOP requirement page covers the licence rule behind it. Sites that advertise themselves as outside GAMSTOP aren’t licensed in Great Britain and offer none of these protections.

What happens after your Casumo account is closed

Once closure is confirmed you shouldn’t be able to log in, deposit or play. A few things are worth checking in the following weeks.

• Your balance. Any withdrawal you requested before closing should still be paid. If it hasn’t arrived within Casumo’s published times (up to three days for approval, then the method’s transfer time), contact support with the reference.
• Marketing. Since 1 May 2025, UK casino operators have needed your opt-in for each product and each channel, with opt-out as the default. A closed or self-excluded customer shouldn’t keep getting offers; if you do, forward them to support and keep a copy.
• Your data. Closing an account doesn’t usually delete your records straight away, because licensed operators keep certain data for legal reasons. Casumo’s Google Play listing says data deletion can be requested; ask support how that applies to your account.

If anything goes wrong after closure, such as a missing balance or continued marketing after self-exclusion, raise it as a formal complaint. The business has eight weeks to resolve it; our guide on how to complain about a casino explains the steps, including free complaints and ADR routes.

Can a closed Casumo account be reopened?

It depends on how the account was closed. A plain closure can often be reversed by asking support, though the operator may add a cooling-off period or extra checks; see can I reopen a closed casino account and the glossary entry for a cooling-off period. A self-excluded account shouldn’t be reopened until the exclusion period ends, and GAMSTOP will keep blocking you until you ask for removal.

Opening a fresh account to get round a closure isn’t a workaround either. Most UK casinos allow one account per person, and self-exclusion is applied to you, not just to a username; our page on having two accounts at the same casino explains why.

Deleting the Casumo app isn’t the same as closing the account

Removing the Casumo app from your phone only removes the software. Your account, balance and any marketing permissions stay exactly as they were, and you can still log in through a browser. The same applies if you remove Face ID or Touch ID login, which the iOS listing says the app supports.

Blocking software and bank gambling blocks add another layer. Many UK banks let you switch off gambling payments on a debit card in their app; the Commission’s guide to blocking gambling payments with your bank (opens in a new tab) lists how, and our page on bank gambling blocks explains how they work.

If you’d rather keep the account: limits and reminders

Some people only want gambling to take up less money or time. Since 31 October 2025, UK casinos have had to prompt customers to set a financial limit before their first deposit, and a decrease to a limit must take effect immediately. That makes lowering a limit one of the quickest tools available.

• A deposit limit caps what goes in each day, week or month; see how to set deposit limits.
• A reality check reminds you how long you’ve been playing; see reality checks explained.
• A loss limit caps net losses over a period; see the glossary entry for loss limit.

Casumo’s exact menu of tools wasn’t verified for this page, so check its safer gambling settings or ask support which limits it offers. If limits keep being raised or ignored, that is a sign closure or self-exclusion may suit you better.

Free support when you close a Casumo account

Closing an account is often one step in a bigger change, and nobody has to do it alone. These services are free and confidential.

• National Gambling Helpline: 0808 8020 133, 24/7, run by GamCare, with live chat and WhatsApp through GamCare’s talk-to-us page (opens in a new tab).
• NHS gambling clinics: self-referral treatment in England, explained on the NHS gambling addiction page (opens in a new tab). In Wales, the NHS Wales Helpline is 0808 2819 265.
• Gamblers Anonymous: peer-support meetings across the UK.
• Debt advice: if gambling has left you with debts, see gambling debt help and who can help with gambling debt.

Family members can get support too: our guide for family and friends lists services for people affected by someone else’s gambling, and free gambling support in the UK gathers every option in one place.

18+. Gambling should be entertainment that costs money, not a way to make it. Set a deposit limit before you play: how to set deposit limits. Free, confidential help: National Gambling Helpline 0808 8020 133.